Floorcare.com Shipping & Return Policy

Billing:

Floorcare.com is pleased to offer several convenient options for processing your order:

• Credit Cards: We accept Visa, Mastercard, Discover and American Express.

• Credit Terms: Open-account credit is available with an approved credit
  application on file; terms are Net 30 days.

• Check: Personal or company checks may be accepted with an approved application on file. Without an approved application, personal or company checks may be sent in upon placing an order. The order will ship when the check has cleared - usually within 10 business days.

• COD: COD orders may be paid for by personal or company check with an approved application on file. Otherwise, they must be paid by certified check or money order; type of payment must be determined at time of order. The freight carrier will not accept a type of payment different from what is specified on the receipt order. The freight carrier charges a surcharge COD fee, for the collection service, separate from the monies due Floorcare.com. , and are subject to change without notice

Claims:

At Floorcare.com, we are fastidious when it comes to filing, checking and packing your order and make every effort to ensure each transaction runs smoothly. However, there are occasions when an order may be filled incorrectly, lost in transit or damaged. If you have any questions whatsoever regarding your order, please feel free to contact our Customer Service staff immediately - any claims for errors, shortages or other discrepancies regarding your order must be made within (7) days of receipt of the merchandise.

Returns:

If it is necessary to return any merchandise or products purchased at Floorcare.com, a Return Authorization Number (RA) must be obtained through our Customer Service Department. Merchandise must be returned within 60 days from the invoice date. Merchandise returned without a RA number or outside of the time limits will not be accepted.

To process your return:

1. Call 1-877-Floorcare (1-877-356-6722) for Return Authorization Number.
2. Request shipping instructions.
3. To ensure immediate credit processing, all returns must have a "Return Authorization Number" on the outside of the carton.
4. We cannot accept returns of used, abused, defaced or damaged merchandise.

Damaged or Lost Merchandise Claims:

All of the merchandise that leaves our inventory warehouse is carefully packaged before shipment; however, damage may occur within transit. All parcels should be inspected upon receipt for both outward and obscured damage. Any damage is the responsibility of the freight carrier. Shipping damage is not warranted. Shipping claims must be initiated by the customer or recipient of package. To expedite any potential claim, do not sign for any shipment until you have established the carton count and done an initial inspection for damage. Keep both the shipping container, packing contents and product for inspection or pick-up. Report damage to our Customer Service Department. Claims must be made within (7) days of receiving the shipments.